HiR Coaching & Consulting is a business name registered in New South Wales, Australia. ABN 53693942059
100% Money Back Guarantee
Foundations Program – Our Promise
The Foundations Program comes with a clear promise.
If, after completing Foundations, you:
do not get something positive from the experience and
do not make at least one agreed change identified in your initial 30-minute onboarding call
then you can choose one of two options:
A full refund, minus the cost of the Strengths Profile assessment, or
Continue working with me at no additional cost until you achieve a meaningful breakthrough.
This promise exists because Foundations is designed to create clarity, momentum, and real change — not just conversation.
Coaching Memberships – Flexibility, Not Guarantees
On-going coaching memberships do not come with a performance guarantee.
Instead, they are designed to be low-risk and flexible:
You can cancel at any time
There are no penalties or lock-ins
You stay because the coaching is useful — not because you’re tied to a contract.
12-Month Upfront Memberships – Pro-Rata Refunds
If you choose to pay for 12 months upfront, you’re entitled to request a pro-rata refund at any time if you decide the experience is not positive for you.
In this case:
The number of coaching sessions already attended will be deducted from the original amount paid
The remaining balance will be refunded accordingly
Important Notes
Coaching is not a done-for-you service. Results depend on your willingness to engage, reflect, and take action.
If at any point it becomes clear that the agreed effort and participation are not there, I’ll raise this directly and honestly.
If alignment can’t be restored, a refund of the unused portion of the coaching may be issued at the standard coaching rate.
Exclusions
Refunds and guarantees do not apply to the Resume & Career Upgrade Package or the Seven Days of Strengths self-guided program, due to the nature of the work and time already invested.
Terms & Conditions
Payment is immediate at the time of booking.
Prices quoted on the website are in AUD, and HiR is registered in Australia. Payments and invoices are available in AUD, USD, CND, GBP, or EURO.
All sessions are online, booked via Calendly and conducted using Google Meet unless expressly agreed otherwise. In-real-life sessions may incur additional fees for travel and incidental expenses.
Sessions can be rescheduled using the calendly booking system as required.
All Calendly sessions are booked with a 30-minute buffer so that James can extend the session without any challenges or additional fees should we continue to get the work done. After your kick-off session, the agreement with your coach on the specific results you want to achieve from your personalised program will be documented.
