TERMS OF BUSINESS

Last updated January 8, 2026

COACHING AGREEMENT

This Coaching and Consulting Agreement (Agreement) is entered into on the day you purchase the service through the systeme.io pages on hirstrength.com or by email and invoice between the Parties.

between

HiR Coaching & Consulting (ABN 53693942059) of 81-83 Campbell Street, Surry Hills, New South Wales, 2010 (Coach); and

the purchaser of services from hirstrength.com (Client); collectively referred to as the Parties.

BACKGROUND

1. The Coach is engaged in the business of providing business coaching services.

2. The Client desires to retain the Coach to provide such services.

OPERATIVE CLAUSES

Services

The Coach agrees to provide coaching and consulting services to the Client, which may include, but are not limited to, the following areas of focus: Career, Personal Life and Business activities (Services). The Coach shall provide the Services using appropriate tools, techniques, and methods at their discretion, and within the limits of their professional competence.

1. Service Guarantee and Refund Policy

   1. Foundations Program Promise

The Foundations Program includes a service guarantee. If, after completing the Foundations Program, the Client:

1. does not receive a positive outcome from the experience; and

2. does not make at least one agreed change identified in the initial 30-minute onboarding call,

then the Client may elect one of the following options:

1. receive a full refund of fees paid, less the cost of the Strengths Profile assessment; or

2. continue working with the Coach at no additional cost until a meaningful breakthrough is achieved.

1.1.2. Coaching Memberships

Ongoing coaching memberships do not include a performance guarantee. Instead, they are structured to provide flexibility to the Client:

1. The Client may cancel the membership at any time without penalty or lock-in period.

2. Continuation of the membership is based on the Client's assessment of the value and usefulness of the coaching services.

3. 12-Month Upfront Memberships

Where the Client elects to pay for a 12-month membership upfront, the Client is entitled to request a pro-rata refund at any time if the Client determines the experience is not positive. In such circumstances:

1. The number of coaching sessions already attended will be calculated at the standard coaching rate and deducted from the original amount paid.

2. The remaining balance will be refunded to the Client within 14 business days of the refund request.

3. Client Participation Requirements

   1. The Client acknowledges that coaching is not a done-for-you service and that results depend on the Client's willingness to engage, reflect, and take action.

   2. If the Coach determines that the Client is not providing the agreed level of effort and participation, the Coach will communicate this directly to the Client.

   3. If alignment cannot be restored following such communication, the Coach may issue a refund of the unused portion of the coaching services calculated at the standard coaching rate.

4. Exclusions

The guarantees and refund provisions set out in this clause do not apply to the Resume & Career Upgrade Package, due to the nature of the work and time invested in delivering such services.

Term and termination

1. This Agreement shall commence from the date of this Agreement and will continue until terminated by the e ither of the Parties.

2. Either Party may terminate this Agreement at any time upon 7 days written notice to the other Party. In the event of termination, the Client shall be responsible for payment of any outstanding fees for Services provided up to the date of termination

(c) Upon termination of this Agreement, the Coach shall provide the Client with all materials and work product created during the coaching relationship. The Client shall retain ownership of any intellectual property developed as a result of the coaching services

• In the event of termination for cause, including but not limited to breach of contract or misconduct, the terminating Party shall provide written notice specifying the reasons for termination. The other Party shall have to remedy the issue, failing which the Agreement may be terminated immediately without further notice

Session structure

The business coaching sessions (Sessions) shall be conducted in accordance with the following structure:

Frequency

The Sessions shall occur as per the service purchased; Foundations Program or Coaching Membership.

Duration

Each Session shall last for approximately 45 minutes or as stated.

Location

The Sessions shall take place online via Googlemeet unless otherwise agreed.

Fees and payment terms

1. The Client shall pay the Coach a fee of $249 plus GST unless otherwise agreed as per the online purchase per Session (Fee). The Fee is exclusive of any additional charges or expenses, such as travel costs, which shall be separately invoiced and payable by the Client.

2. Payment shall be made by the Client to the Coach within 14 business days of the Coach providing an invoice to the client. Late payments may be subject to a late fee of $50 per week or any part thereof.

Confidentiality

Both Parties agree to keep any and all information shared between them during the course of the coaching relationship strictly confidential, except as required by law or as otherwise agreed in writing.

Intellectual property

The Coach retains all ownership rights to any materials, tools, or techniques provided to the Client during the course of the coaching relationship. The Client is granted a non-exclusive, non-transferable license to use such materials solely for their personal benefit and in accordance with the terms of this Agreement.

Liability and indemnification

The Coach shall not be liable for any claims, damages, or losses arising out of or in connection with the Services provided under this Agreement, except to the extent such claims, damages, or losses are caused by the Coach's gross negligence or willful misconduct. The Client shall indemnify, defend, and hold harmless the Coach from any and all claims, damages, or losses arising out of the Client's actions or omissions in connection with this Agreement.

Dispute resolution

If a dispute arises out of or relates to the terms of this Agreement, neither Party may commence any legal proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

A Party to this Agreement claiming a dispute (Dispute) has arisen under the terms of this Agreement, must give written notice to the other Party detailing the nature of the Dispute, the desired outcome, and the action required to settle the Dispute (Dispute Notice).

On receipt of the Dispute Notice by the other Party, the Parties to this Agreement must within seven days of the Dispute Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree.

If for any reason whatsoever, 21 days after the date of the Dispute Notice, the Dispute has not been resolved the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Law Society of New South Wales or his or her nominee and attend a mediation.

It is agreed that mediation will be held in New South Wales, Australia.

The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing, undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation.

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the fullest extent possible, must be treated as "without prejudice" communications.

If thirty (30) days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

In the event that the Dispute is not resolved at the conclusion of the mediation, either Party may institute legal proceedings concerning the subject matter of the Dispute thereafter.

9Cancellation and rescheduling policy

Sessions can be rescheduled using the Calendly system. In the event of a late cancellation or rescheduling within 12 hours of the planned session, the Client may be subject to a cancellation fee of $150.

The Coach shall maintain the confidentiality of all information shared by the Client during the coaching relationship. However, the Coach may disclose such information if required by law or if the Client provides written consent. This confidentiality obligation shall survive the termination of this Agreement

In the event of repeated late cancellations or no-shows, the Coach reserves the right to terminate this Agreement with written notice. The Client shall be responsible for payment of any outstanding fees for Services provided up to the date of termination, including any applicable cancellation fees

Relationship of the parties

The Parties are independent contracting parties, and nothing in this Agreement will make any Party the employee, partner, agent, legal representative, trustee, or joint venturer of the other for any purpose whatsoever, nor does it grant either Party any authority to assume or to create any obligation on behalf of or in the name of the other.

Force majeure

1. For the purpose of this clause, “Force Majeure Event” means an event adversely impacting a Party’s ability to comply with any of its obligations under this Agreement which is beyond the Party’s reasonable control, such as fire, flood, natural or man-made disasters, civil commotion, industrial action, war (declared or undeclared), pandemic, and restrictions and prohibitions or any other actions by any government or quasi-government authorities.

2. If a Party is unable to perform an obligation under this Agreement because of a Force Majeure Event, then that Party:

   1. must notify the other Party of this fact and to what extent their ability to perform their obligations under this Agreement is affected;

   2. if they have issued a notice pursuant to subclause (a) above, is temporarily relieved from performing the obligations specified in their notice for the duration of the delay arising directly out of the Force Majeure Event; and

   3. use their best endeavours to minimise the impact of any Force Majeure Event.

3. Neither Party is excused from any obligation to pay money because of a Force Majeure Event, despite any other provision of this Agreement.

4. If a delay by either Party arising directly out of a Force Majeure Event continues for more than 6 months, the other Party may, at its sole discretion, terminate this Agreement giving 1 month’s written notice to the other Party.

Severability

If any provision of this Agreement is held to be void or unenforceable by any court of competent jurisdiction:

1. and if limiting such provision would make the provision valid, then such provision shall be construed as so limited, but otherwise the provision will be severed; and

2. the remainder of this Agreement shall continue in full force and effect.

Entire agreement

This Agreement constitutes the entire agreement between Parties, and supersedes any prior understanding or representation of any kind preceding the date of this Agreement. There are no other promises, conditions, understandings, or other agreements, whether oral or written, relating to the subject matter of this Agreement.

Amendment

This Agreement may be modified only in writing, signed by each Party.

Notices

All notices required or permitted under this Agreement shall be in writing and may be delivered by email to the addresses specified below:

Coach: hello@hirstrength.com Client: as per information provided through the online ordering system

Jurisdiction and Governing Law

This Agreement will be construed in accordance with and governed by the laws of New South Wales. Each Party submits to the exclusive jurisdiction of the courts operating in New South Wales in connection with matters concerning this Agreement.

Counterparts

This Agreement may be executed in several counterparts, each of which shall constitute an original and all of which, when taken together, shall constitute one agreement.